Can you help me with concept development?
Yes. We have an in-house product design team that shares an office with our engineering team. In PES no two projects are ever the same. Since 1992 we have gained a lot of experience regarding how to create custom Point of Sale material and branded merchandise. When developing concepts for a pin we rely on your brief which ideally includes a brand manual and a project description.
What materials do you use for making pins?
We solely use certified, high quality raw material sourced from European suppliers. All of these comply with EU regulations, e.g. REACH. We make pins either via die casting, from electroplated ZAMAC, which is a zinc alloy, or via forging, e.g. from brass, copper, silver or gold. On the back we use butterfly clutches. All our pins are made in-house, in our own workshop located in Zagreb, Croatia. We are able to create custom 3D shapes and surfaces. We operate our own tooling unit which enables us to have maximum control over lead times and quality management.
Where are your pins being made and shipped from?
All our products are made in-house, in our own workshop here in Zagreb, Croatia (EU). This is the location from which we ship our products, too. We are a 35-person, family-led, quality and sustainability certified manufacturer. This refers to ISO 9001 and ISO 14001, plus a 4 pillar audit by EcoVadis.
What does your process look like?
If you're part of a Marketing Procurement, Brand or Marketing team that manages a global brand, you're already familiar with the phases of bringing a custom pin to life: briefing, concept development, product design, engineering, rendering, prototyping, tooling, sampling, product testing, bulk production, delivery. By following our proven process we help you avoid the many pitfalls of sourcing custom pins. The pitfalls that make you either loose money or time. Or even worse, both. If you already have a design and just need us to bring the idea to life, that's fine, too. We can start the process during the phase that suits you best.
What is your lead time for pins?
Since no two projects are ever the same, the answer is: it depends.
On:
- the number of units you need
- product specs
- how quickly you and/or your client are able to approve a prototype and/or PP sample
- how many projects we are having in our pipeline at the time you place your order
From concept development to final delivery, you should plan with at least two months. Based on your enquiry, we'll send you a detailed quote which specifies the time we'll need for each single project phase. This way you'll know what to expect. It always helps if, as part of your enquiry, you let us know what your desired timeline looks like.
We can provide you with material safety data sheets (MSDS) about the raw materials we use. These all comply with EU regulations. The raw material we use are sourced from certified suppliers located in Europe. Additionally, we can issue a Certificate of Conformity (COC) and a Certificate of Origin (COO), stating that your pins have been made in Croatia.
Beyond this, on behalf of our clients, we regularly manage 3rd party testing. In collaboration with internationally accredited laboratories. These result in certificates stating that your pins conform to regulations and are therefore safe to use. This is paticularly important if you plan on distributing your pins to different markets. Some countries have much stricter product safety policies than others.
Best visit our contact page where you'll find all the details on how to get in touch with us. Feel free to drop us a message in English, German, Spanish or Croatian.
What is your Minimum Order Quantity?
Since we're making pins ourselves, in our own workshop, located in Zagreb, Croatia, we are entirely free to determine the Minimum Order Quantity. We've decided to not have any, which means 1 unit. For pins, we usually make a larger number of units, though. This has to do with the fact that we primarily work for global brands who usually need larger volumes of pins. Additionally, the more complex a pin design is, the higher the probability there is a larger tool investment needed. Hence nobody places an order for a low number of units. It just wouldn't be cost-effective. Regarding purchase orders for pins, the majority of our projects fall into the category of 300 to 5.000 units.
How do you handle packaging and delivery?
Most often pins are single unit packaged, e.g. into cardboard boxes.
We ship our pins either to a client's warehouse or directly, from our workshop here in Zagreb, Croatia, to different markets. All over the world. Most often to Europe, Northamerica and Asia. The Incoterms can be any between EXW and DAP.
How do I place an order with you?
Before you place an order, you will have received a detailed quote from us, which in turn is based on your initial project brief. The quote will include input such as the product description, the pricing and the lead time.
At PES, since we only make custom pins, no two projects are ever the same. We will be able to determine the price after we've received your initial input and made a cost calculation. Does your project start with concept development or do you already have a design ready? What are the materials your pins will be made of? How complex is it to manufacture your product? What does the timeline look like? Once we have received a full brief from you, we will send you a detailed quote with clear pricing input. Outlining each single phase, e.g. concept development, technical development and prototyping, tooling and PP sampling, 3rd party laboratory testing, bulk production and delivery.
